FAQ

Frequently Asked Questions

What are the JazzMAD term dates?
Winter Term: 9th January – 31st March 2017
Spring Term: 3rd April – 30th June 2017
Summer Programme: 1st July – 31st August 2017
Autumn Term: 4th September – 26th November 2017
Holiday Programme: 27th November 2017 – 7th January 2018

Do I have to pre-book?
Only courses must be pre-booked. For weekly classes you can book online, or drop-in without a booking. Booking online secures your place and helps us save time in class. You can book online up until 1 minute before the start of class, so you can even book on your smart phone on the way to class! If you are dropping in without a booking, please bring correct change and pay the teacher at the start or end of class.

Can I enrol in a course that has already started?
Usually no, but email info@jazzmad.co.uk to enquire.

Can I drop-in to just one class of a course?
Usually no, but email info@jazzmad.co.uk to enquire.

I want to register for a course, but I know I will miss one week. Can I still signup?
Yes, we will send you the class summary video so you can catchup the week you missed, and we can help you in the next class if you need it. Unfortunately we cannot offer a discount if you know you are only attending some of the classes in a course, because obviously you would be taking the place of someone who could attend everything. But if you are happy to pay full price for the course, knowing you will miss a week, that is fine with us and we will do our best to help you catch up on missed material.

Can I register with my dance partner and work exclusively with them in class?
Rotating in class and practicing the material with many partners will make you a better social dancer. So unless a class or workshop is marked as partners-only, you can presume we will be rotating partners in class. If you want to work exclusively with your partner, consider a private lesson with Sharon.

I booked but can’t attend. Can I get a refund?
Due to admin costs, all bookings are non-refundable. If you cancel your booking more than 48 hours before the class, we can give you the balance as a credit to your account, to use for a future class. Or if you wish to pass your booking on to another person, that is fine with us. No-shows and cancellations with less than 48 hours notice will not be refunded and no credit given. If you can’t make it to your booking, please cancel with us as soon as possible, so we can offer your place to someone else.

How do I cancel a booking?
You can cancel your booking online, in your customer area on the JazzMAD website. Visit www.jazzmad.co.uk and click on “Login” in the top right corner of the page. Sign in to your account and click on “Your Bookings”. Click on the booking you want to cancel, then at the bottom of the page click the “Cancel my booking” button. Credits won’t appear automatically on the account, so please email info@jazzmad.co.uk to arrange your credit, if you think you are owed one.

Is the JazzMAD website secure?
Yes! The JazzMAD website is securely hosted, meaning you access the site using the HTTPS protocol which encrypts the data transmitted between your web browser and our website. The industry standard for encrypting traffic is SSL. You can tell that your browser has made a secure SSL connection to our server, when 1) the web address is HTTPS (not HTTP), and 2) you can see a closed padlock emblem in the address bar. You can click on the padlock to see security details.

Positive SSL Secured Website by Comodo

Do you store my credit card details?
No. No credit card numbers are stored on our website, servers or any facility operated by us. Our bookings are handled by Bookeo.com, with payments processed using Stripe, one of the most secure and reputable payment processors available. Stripe encrypts all card numbers on disk with AES-256 and decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc). When you make a booking, the payment form collects your credit card details and securely transmits them to Stripe, without ever revealing them to JazzMAD or Bookeo. JazzMAD has no access to your credit card number at any point in the process. The only details that are ever visible to JazzMAD or Bookeo are your credit card type (Visa, MasterCard etc), expiry date and the last 4 digits of your credit card number, which is only to enable you to identify your own card during your next booking payment. For more information you can read Stripe’s security policy here.