Frequently Asked Questions
Do I have to pre-book?
- Courses: must be pre-booked to secure your place. You are welcome to attend the first class of the course without booking, to decide if you want to take the whole course, then you will need to book online before the Week 2 class.
- Wednesday Club: classes at The Wednesday Club can not be pre-booked. Just show up and pay cash at the door, no booking needed!
- Special workshops & shows: must be pre-booked to secure your seat. If not sold out, you will be able to buy tickets at the door. Many JazzMAD events do sell out, so we recommend pre-booking to avoid disappointment.
Can I enrol in a course that has already started?
It depends on the course, email email@example.com to enquire. You can join the Swing Dance Beginners course in week 2.
Can I drop-in to just one class of a course?
Usually no, but email firstname.lastname@example.org to enquire.
I want to register for a course, but I know I will miss one week. Can I still signup?
Yes, we will send you the class summary video so you can catchup the week you missed, and we can help you in the next class if you need it. Unfortunately we cannot offer a discount if you know you are only attending some of the classes in a course, because obviously you would be taking the place of someone who could attend everything. But if you are happy to pay full price for the course, knowing you will miss a week, that is fine with us and we will do our best to help you catch up on missed material.
What shoes should I wear to a swing dance class?
Read our blog post here all about shoes for swing dancing.
Can I register with my dance partner and work exclusively with them in class?
Rotating in class and practicing the material with many partners will make you a better social dancer. So unless a class or workshop is marked as partners-only, you can presume we will be rotating partners in class. If you want to work exclusively with your partner, consider a private lesson with Sharon.
I booked but can’t attend. Can I get a refund?
Due to admin costs, all bookings are non-refundable. If you cancel your booking more than 48 hours before the class, we can give you the balance as a credit to your account, to use for a future class. Or if you wish to pass your booking on to another person, that is fine with us. No-shows and cancellations with less than 48 hours notice will not be refunded and no credit given. If you can’t make it to your booking, please cancel with us as soon as possible, so we can offer your place to someone else.
How do I cancel a booking?
You can cancel your booking online, in your customer area on the JazzMAD website. Visit www.jazzmad.co.uk and click on “Login” beneath the page menu. Sign in to your account and click on “Your Bookings”. Click on the booking you want to cancel, then at the bottom of the page click the “Cancel my booking” button. Credits won’t appear automatically on the account, so please email email@example.com to arrange your credit, if you think you are owed one.